Agreement on Journey Continuation
and other ticket trips as we publish them from time to time on our website: www.eurostar.com. If these tickets are sold by Eurostar as a marketing airline, they will be referred to in these Terms as ”Transit Tickets”. 30. Additional Services The provision of additional services for groups such as e.B catering is carried out by mutual agreement between us and the designated group leader. Eurostar information page: schedules, fares, tickets, luggage and Eurostar travel information In June 2017, many national operators signed a voluntary commercial agreement known as the ”Continuing Travel Agreement” (AJC). But unlike the rights that many European passengers enjoy when their flights are disrupted, there is no automatic right that can easily be invoked by rail passengers. If you do not know which station to choose, choose the simple name of the city, often in capitals, for example, PARIS or BERLIN. The system then determines which station is relevant to your trip. On the ticket agent`s website, the departure sequences are usually summarized automatically, allowing the journey to be completed end-to-end in the shortest possible time. It will find the next train to your destination or station and will naturally assume that you want to take those trains. You must bring your own face masks, which you must wear throughout the journey in stations and on trains. Each passenger must wear their own face mask. Your face mask should cover your mouth and nose.
You must adhere to social distancing rules and follow all other processes and procedures to protect the health and well-being of our customers and colleagues, which will be communicated to you from time to time. Many end-to-end domestic journeys within countries have easy connections between trains that can be included in timetables – which is particularly common in Germany, Switzerland and the Netherlands. We understand that the VIC rules only cover one connection per trip – the VIC rules certainly don`t apply to more than two trains on an international trip – and the AJC and Railteam won`t necessarily protect you from all scenarios either. If a trip is connected to three specific trains, the second train is less likely to miss the connection to the third and last train – because you only missed one connection. However, what can be a grey area is if the first train causes you to miss the second train – meaning you`re then too late to take the third train (and then the fourth, etc.). If the Eurostar is delayed on the way to Paris, it is not guaranteed that Trenitalia will issue a free ticket for the trip from Turin to Bologna. Eurostar has not registered with the AJC, Trenitalia is not a member of Railteam and the VIC will not cover this second route. What is NOT covered by the AJC are independent railway operating companies such as Italo in Italy or Regiojet in the Czech Republic. Apart from the AJC are also some of the international rail services managed by several operators, including Eurostar and Thalys.
The AJC will therefore not prevent tickets from having to be rebooked if you make separate bookings for each part of a trip when you connect to and return from Eurostar services. In addition, Ouigo trains in France are not registered with the AJC, so connections between Ouigo and Eurostar trains are not protected, if a delayed Ouigo results in a missed connection to a Eurostar, you will need to book the train for the UK. EU rules on rail passenger rights apply when you travel by train within the EU and generally apply to all rail travel and services. However, if you book an end-to-end trip where multiple trains are taken in a single transaction, this obligation to travel on certain departures during a trip may be less obvious. Online ticket sellers compile the available combinations of certain departures into a single travel option. Often, you have different travel options to choose from, but once you`ve selected a travel option, you`ll often commit to taking those different specific departures that the ticket agent has packed together. ”With a public transit ticket, you have the cast iron right to travel later at no additional cost under the VIC,” he said. ”But thanks to tickets that cover multi-part trips, it becomes a rarity. The VIC should be revised to cover passengers who undertake a transit journey and miss a connection, even if it includes several tickets with several operators. (4) Ticket vendors rarely offer travel options that include connections between trains of more than about 80 minutes, especially if an alternative train departs about an hour earlier. To travel from Paris and France to Italy, Spain, Portugal, Austria, it is best to use www.raileurope.com or www.thetrainline.com. In July 2017, 14 national rail operators signed an agreement that means that in case of delay and missed connection, you can continue on a subsequent train for free, even if you have separate tickets for each train and these trains are operated by different operators, provided that both operators are signatories to the agreement.
32.2.1 To continue your journey to the final destination under the Contract, possibly with re-routing under comparable conditions of carriage as soon as possible. In that case, compensation may be awarded in accordance with paragraph 33, subject to paragraph 35; or these connect to UK, French, Spanish, Italian, German, Austrian, Benelux systems and can easily book trips, including trips with multiple operators in, out of and within these countries. 33.2.3 in the event of a delay of 180 minutes or more, either a refund of 50% of the fare as requested by the PRR, or an e-voucher of 75% of the fare in accordance with Eurostar`s compensation policy. Eurostar e-vouchers offered under this clause may only be used to pay for future bookings with Eurostar on Eurostar rail routes and are subject to Eurostar`s terms and conditions for E-Vouchers. . You are not allowed to make claims under the PRR claim and eurostar compensation policy for the same trip. You cannot claim Eurostar e-vouchers if your delayed journey did not include a journey through the Channel Tunnel. Be aware of their limitations: you should always use other websites for trips that are not covered, e.B. they are not connected to the Portuguese, Norwegian, Finnish, Croatian, Bulgarian, Czech or Hungarian ticket systems.
They also charge a small booking fee, you can avoid paying a fee by buying directly from the websites of the rail operators by applying the following rules of thumb. Coronavirus (COVID-19) – our top priority is the health and well-being of our clients and colleagues. We are closely following the advice of governments and health authorities regarding coronavirus (COVID-19) and are continuously reviewing and updating our processes and procedures accordingly (e.B. Wear face masks, respect social distancing measures). This is important – if you do not follow these processes and procedures, you may not be allowed to board the train, or if you are already on board the Eurostar train service, our staff may refuse to allow you to continue your journey on the Eurostar train. See paragraph 25 for more information. (2) The ticket vendor has not loaded all the necessary journeys onto its back-end systems – no European rail system is complete. Indeed, the AJC stipulates that regardless of the type of ticket you have booked or issued, you can continue your DAYTIME journey with a train other than the one indicated on your ticket in case of a delay on a previous train….